Refund and Exchange Policy
No Refund Policy
The TRANQUIL has a no refund policy. In case the product is damaged in transit, it will be exchanged for a new product only, with no monetary refund.
Conditions for Eligibility for the Product Replacement Policy
- If the product is damaged, click pictures from all sides and upload them via email to info@tranquilglobal.com within 24 hours of receiving the product. The item(s) must be in their original, unused condition.
- Replacement is subject to inspection and approval by TRANQUIL quality check team after a physical inspection of the damaged product.
- Damages due to neglect, improper usage, or deliberate damage are not covered under our Replacement Policy.
- The product should be accompanied by the original product, original/copy of the invoice, packaging, documentation, (if any), etc.
Exchange Process
- To start an exchange, contact us at info@tranquilglobal.com. If your exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted.
- For any exchange questions, contact us at info@tranquilglobal.com
Cancellation Policy
If you cancel your product order, The TRANQUIL will deduct 15% of the total purchase price as nominal charges.