Refund/Exchange Policy

The TRANQUIL has a no refund policy. In case the product is damaged in transit, it will be exchanged for a new product only, with no monetary refund.

If the product is damaged, click pictures from all sides and upload them via email to info@tranquilglobal.com within 24 hours of receiving the product. The item(s) must be in their original, unused condition.
Replacement is subject to inspection and approval by TRANQUIL quality check team after a physical inspection of the damaged product.
Damages due to neglect, improper usage, or deliberate damage are not covered under our Replacement Policy.
The product should be accompanied by the original product, original/copy of the invoice, packaging, documentation, (if any), etc.

To start an exchange, contact us at info@tranquilglobal.com. If your exchange is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted.
For any exchange questions, contact us at info@tranquilglobal.com

If you cancel your product order, The TRANQUIL will deduct 15% of the total purchase price as nominal charges.